Customer Service

The Echelon Experience does not end with the completion of your home.

Upon home delivery, we conduct a detailed home orientation where you are introduced to your Customer Service team and shown the ins and outs of operating and maintaining your home. The Customer Service team continues to provide you with Echelon quality service and stands ready to respond to your needs at a moment’s notice.


Customer Service Request

For your protection and to allow efficient operations, our customer service system is based on your written report of non-emergency items.

Please use this form to notify us of miscellaneous customer service items. We will contact you to set an inspection appointment. Service appointments are available from 8:00 a.m. to 4:00 p.m., Monday through Friday.

Echelon has access to my home
I will be present to unlock my home